Contact us
Visit Us
Our office is situated in the heart of the historic Rochester High Street and is easily accessible by car with two large pay and display car parks within a short walking distance.
Rochester train station is also within walking distance and buses run frequently close by.
Please feel free to visit us in person or contact us via telephone or email
A review of your existing arrangements will not take long and we will probably be able to save you money, without compromising your cover. So, even if your insurance is not yet due for renewal, you can still send us your details and we will get in touch, closer to your renewal date.
To contact us, please use the form provided or get in touch directly by phone or email.
We respect your privacy. Please review our Privacy Policy and Cookie Notice for information on how we collect, store, and use your data.
Making a Complaint
If you are unhappy with our service, please let us know. You can complain by contacting us:
By phone: 01634 830054
By email: enquiries@waterhousegroup.co.uk
In writing: The Waterhouse Group, Grafton House, 90 High Street, Rochester, Kent, ME1 1JU
If we are unable to resolve your complaint, you may be entitled to refer it to the Financial Ombudsman Service. Details of our full complaints procedure are available on request.